Informativa sulle spedizioni
Shipping Policy
At Elesira, we want your order to arrive safely and without unnecessary delays. We work to keep the shipping process simple and provide clear information about processing, delivery, and tracking.
We offer free shipping worldwide on all orders, with no minimum purchase required.
Shipping Destinations
We ship orders to customers worldwide.
Order Cut-Off Time
Order Cut-Off Time: 5:00 PM (GMT+1)
Orders placed before the cut-off time are usually processed the same business day. Orders placed after this time will be processed on the next business day.
Order Processing
Processing Time: 1–2 business days (Monday–Friday)
Once your order has been processed, it will be prepared for shipment and handed to the appropriate delivery carrier.
Delivery Times
Estimated delivery times are:
- Processing Time: 1–2 business days
- Transit Time: 6–10 business days
- Estimated Total Delivery Time: 7–12 business days
Delivery times are estimates and may vary depending on the destination, customs procedures, weather, or carrier delays.
Shipping Costs
Free Shipping
We offer free standard shipping on all orders worldwide, with no minimum purchase requirement.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 1–2 business days to update after your order has been dispatched. Short delays in tracking updates are normal.
Lost or Delayed Packages
If your package has been significantly delayed or appears to be lost, please contact us at contact@elesira.com so we can investigate the shipment with the carrier.
If the package is confirmed lost in transit, we will provide either:
- A replacement shipment, or
- A full refund.
Pickup Points & Missed Deliveries
If your order is delivered to a pickup point, delivery costs remain fully covered by us.
If a parcel is not collected and is returned to us, a €25 handling fee may be deducted from your refund to cover return shipping costs.
Contact Information
Store Name: Elesira
Company Name: NAVRA LTD
Company Number: 16220249
Main Business Address
70 High St, Watford WD17 2BS, United Kingdom
Registered Office (United Kingdom)
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Social media: Facebook
Phone: +33 6 44 65 48 28
Email: contact@elesira.com
Customer Support
Monday – Sunday
08:00 – 18:00 (GMT+1)