Frequently Asked Questions
Orders
How do I place an order?
Choose the products you want, add them to your cart, and complete the checkout process. Once your order is confirmed, you'll receive an email with your order details.
Can I change or cancel my order?
If your order has not yet been shipped, contact us as soon as possible at contact@elesira.com and we'll do our best to help.
If the order has already been shipped, you can return it after delivery according to our Return Policy.
Shipping & Delivery
Where do you ship?
We ship orders worldwide.
Do you offer free shipping?
Yes. We offer free shipping on all orders, with no minimum purchase required.
How long does delivery take?
Orders are generally processed within 1–2 business days. Transit usually takes 6–10 business days, giving an estimated total delivery time of 7–12 business days.
How can I track my order?
Once your order has been shipped, we'll send you an email containing your tracking number.
Please allow 1–2 business days for tracking information to become available.
Returns & Refunds
What is your return policy?
We offer a 30-day return period from the date your order is delivered. Items should be unused, in their original condition, and returned with their original packaging and included accessories.
Who pays for return shipping?
For change-of-mind returns, return shipping is the customer's responsibility.
If an item arrives damaged, defective, or incorrect, we will cover the return shipping costs.
When will I receive my refund?
Approved refunds are issued within 7 business days after the returned item has been received and inspected.
Can I exchange an item?
Yes. Exchanges are accepted within 30 days of delivery. Contact contact@elesira.com and we'll help you with the process.
Problems with an Order
What if I receive a damaged or incorrect item?
Contact us as soon as possible at contact@elesira.com with your order number, a description of the problem, and clear photos of the item and packaging. We'll help arrange a replacement or refund.
What if my package is lost?
If your shipment is confirmed lost by the carrier, we'll provide either a replacement shipment or a full refund.
Payments & Security
Is it safe to shop with Elesira?
Yes. Our checkout uses secure payment technology designed to protect your payment and personal information.
Which payment methods do you accept?
Available payment methods are shown during checkout and may vary depending on your location.
Contact & Support
How can I contact Elesira?
Email: contact@elesira.com
Phone: +33 6 44 65 48 28
When is customer support available?
Monday – Sunday
08:00 – 18:00 (GMT+1)
Contact Information
Store Name: Elesira
Company Name: STIPIDIK LTD
Company Number: 16140655
Main Business Address
70 High St, Watford WD17 2BS, United Kingdom
Registered Office (United Kingdom)
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Social media: Facebook
Phone: +33 6 44 65 48 28
Email: contact@elesira.com
Customer Support
Monday – Sunday
08:00 – 18:00 (GMT+1)